Our Policies

Q1: Which method of payment available on your site?

A1: We accept payments mainly through PayPal.com. You may also pay by any major credit cards like Visa, MasterCard, Discover, American Express, Dinners, JCB and debit cards with the Visa and MasterCard logo through Paypals. It’s very easy and convenient.

Q2: How long does it take to receive your order?

A2: Normally, we ship all order in 3-4 business days. First, we check your order in our U.S office whether we have the item available in our stock in the US.

If item is not available in the US, we will ship your item from our office in Thailand which may take around 2-2.5 weeks to the destination. Sometimes, if there’re many items altogether in one order we may request to custom made some out of stock item so this will take longer. The item you receive may slightly different because this is handmade jewelry. We will ship all orders using USPS via Thai Postal Services with registered, priority mail service with tracking number on all order. You will be able to track the order once the order arrive in the US which takes 1-1.5 weeks

We will inform you the tracking number as soon as we ship the order. Normally, we ship out your order in 48 hours.

Note: If you prefer other shipping methods, additional shipping cost will be incur. Please contact us at info@hilltribesilveronline.com

Specify your shipping method in the subject line. Shipments to other non US destinations such as Canada will take up to 3-4 weeks.

*Recently, new security restrictions on foreign mail entering the United States (U.S.A), some small percentage of packages have been randomly investigate and might cause delayed by as much as 14 additional days. We apologize in advance for any inconvenience caused by this unavoidable circumstance.

Q3: Can I have my order shipped to a P.O. Box?

A3: Yes. The USPS will ship to any P.O. Boxes and Armed Services addresses (only if requested). However, express shipping agents like FedEx or USPS overnight mail cannot be delivered to a post office box.

We prefer to ship to your current address that match your card billing address and on your PayPal account. This is all about security issue. Please understand. We will not responsible for any lost if the billing address is not match the shipping address.

Q4: What if my order gets lost or damaged in shipping?

A4: If there are any problem with your order, shipment, please contact our Customer support immediately at info@hilltribesilveronline.com

Q5: How do we pack your order?

A5: All orders regardless of purchase amount are carefully wrapped within secure packaging and packing supplies then placed in a box to guarantee the safety of your order in transport.

Q6: Will I be charged a customs fee?

A6: If you are in the U.S. we will cover the customs fees that range from 5% to 13.5%. If you are located outside of the U.S., duties and taxes may apply.

Q7: How can I contact you regarding to my order?

A7: Our Customer support department is always available and willing to answer any question you may have and will do everything possible to make sure you are 100% satisfied with your order. You may e-mail us at info@hilltribesilveronline.com We will answer all inquiry in 24 hour.

Alternatively, we offer real time support via Live Chat and Helpdesk

Q8: Do you have a physical store in the US?

A8: Hilltribesilveronline.com is an e-retailer, which means we don’t present ourselves as a physical store in the US. We do have SOHO office here in the US. Many of brick-and-mortar stores in the US also order hilltribesilver jewelry from us.

Being an e-retailer means we can cut all unneccessary cost down and pass the savings onto you. we both enjoy and happy with affordable beautiful jewelry and friendly services.

Q9: Why the order I received does not look exactly the same on the website catalog?

A9: All item sold from www.hilltribesilveronline.com may slightly differ from those shown in our product catalogs due to its handmade characteristics, this is handcrafted jewelry and uncontrollable monitor settings at your end.

The colors of the item displayed on www.hilltribesilveronline.com may not be identical to the original works due to deficiencies in the process of taking photographs and displaying them in digital format on our website. We don’t have full control over those factors. Please understand.

Q10: How do I find out about upcoming promotions and site updates ?

A10: The best way to stay informed about updates and special promotions, is to signup to receive these emails on your registration form or on several other places on our website where you can opt-in for these services

Our Guarantee to you

We really appreciate your time and support shopping with us always. So with every purchase at hilltribesilveonline.com, we will back up with our 100% satisfaction guarantee policy.

If you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 30 day of your order. Shipping and handling charges are non-refundable.

Shipping & Handling

Now, we offer *FREE Shipping & Handling on all order worldwide. No more shipping fee!

Normally, shipping takes 1.5-3 weeks from Thailand depend on the territory. Usually, East coast takes longer.. We also offer coupon code and discount on special occasion too. You can subscribe to our [Newsletter here] It’s on the top right of the page.